Contact Us

Got a question about something you've read on Online Casinos, spotted an error, or want to flag a casino we haven't covered yet? This page explains how to get in touch and what we can (and can't) help with.

What we can help with

Online Casinos is an independent research and comparison site covering Curaçao-licensed casinos not tied to GAMSTOP. We're happy to hear from readers about:

• Corrections to bonus terms, ratings or factual details on any review
• Questions about how a specific offer works before you sign up
• Feedback on our ranking methodology or comparison criteria
• Suggestions for casinos to research for future coverage
• General queries about how non-Gamstop sites operate in the GB market

If your question relates to how we assess and score operators, our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed page sets out the full picture, and About Us explains who we are and why we built this site.

What we can't help with

We're a review and comparison publisher — we don't operate any casino, hold player funds, process deposits or withdrawals, or manage individual player accounts. That means we're not able to:

• Resolve disputes about a specific deposit, withdrawal or bonus you've claimed at a casino
• Access or change your account details at any operator listed here
• Provide legal, financial or gambling-treatment advice

For account-specific issues — a delayed withdrawal, a bonus that hasn't credited, or a verification query — the fastest route is always the casino's own customer support team, usually reachable through live chat or email from within your player account. Every operator we list, including Betmica, Kikibet and Betninja, publishes its own support contact details once you've registered.

If you're worried about your gambling

If you're getting in touch because you're concerned about your own play, or someone else's, please don't wait on a reply from us first. Our Responsible Gambling page lists support options and practical steps you can take right away, including how self-exclusion tools work outside the standard GAMSTOP scheme. Signing up to a casino not on GAMSTOP is a personal choice available to UK adults, and we'd rather point you toward help early than have you wait on us.

Before you write in — check these first

A lot of common questions are already answered on the site, which can save you a wait:

How we handle commercial relationships

Online Casinos may earn a commission when readers click through to a listed casino and register. This is standard for comparison sites and doesn't change how we rank operators or respond to reader queries — commission never buys a better position on this site, and it doesn't affect how quickly or fairly we deal with your message either.

Response times and what to include

We read every message that comes through, though as an independent site we don't offer live support and can't guarantee same-day replies. To help us answer properly the first time, it's worth including:

1. Which page or casino your question relates to
2. Whether it's a factual correction, a general question, or feedback on the site
3. Any relevant detail — for example, the specific bonus term you're asking about

We won't ask for account passwords, deposit receipts or ID documents — genuine queries never require that, and you should be wary of anyone who asks for them on a casino's behalf.

Reaching out about advertising or partnerships

If you represent a casino operator or an affiliate programme and want to discuss coverage, please note the same rule applies as everywhere else on Online Casinos: reviews and rankings are based on our own research against consistent criteria, not on advertising spend. We're still glad to hear from operators, but placement on this site isn't for sale.

Whatever the reason you're reaching out, thanks for taking the time — reader feedback is a big part of how we keep this site accurate and useful for people weighing up non-Gamstop options in the GB market.